Under 38 CFR 3.655, if a veteran fails to report for a scheduled C&P examination without good cause, VA can deny an original claim based on the evidence of record, or discontinue benefits for an increase claim. However, this regulation is meant to penalize a veteran's own failure to appear, not situations caused by examiner error, receptionist confusion, or a mismatched appointment time. If the exam did not happen because the examiner or contracted vendor (such as LHI, QTC, or Logistics Health) made the mistake, that generally counts as good cause, and VA should not apply a denial under 3.655. The key is documentation: note the date, time, and details of what happened, get the name of anyone you spoke with, and if possible get written or recorded confirmation that the appointment time was in fact 9:30 (or whatever time you were told), not the time the examiner claimed.
If your claim is later denied or reduced citing failure to report, you can respond by submitting a statement explaining the circumstances, along with any supporting evidence (screenshots of your appointment confirmation, phone records, or a note from the scheduling line confirming the mix-up). You can also request a new C&P exam be scheduled, since VA has a duty to assist under 38 CFR 3.159 and cannot rely on an incomplete record if the exam was VA's or its contractor's fault. If a denial does happen, you have appeal options: a Higher-Level Review, a Supplemental Claim with new evidence (VA Form 20-0995), or a Notice of Disagreement to the Board (VA Form 10182) within the appropriate time limit.
Official 2026 VA monthly compensation, including the 2.8% COLA increase.
Dependent add-ons start at a 30% rating. Child-only and dependent-parent rates: see the full 2026 pay chart.
| Rating | Monthly (2026, incl. 2.8% COLA) |
|---|---|
| 10% | $180.42 |
| 20% | $356.66 |
| 30% | $552.47 |
| 40% | $795.84 |
| 50% | $1,132.90 |
| 60% | $1,435.02 |
| 70% | $1,808.45 |
| 80% | $2,102.15 |
| 90% | $2,362.30 |
| 100% | $3,938.58 |
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Analyze my claim free →It also helps to contact the Veteran Service Representative or the number on your exam notification letter as soon as possible after the incident, since a prompt rescheduling and a documented explanation in the file can prevent 3.655 issues from ever arising. Many veterans find that calling the scheduling line (as in this situation) resolves it quickly, but keeping a written record protects you if there's any dispute later.
As a next step, request written confirmation of the rescheduled exam and keep a copy of your original appointment notice or portal screenshot showing the correct time, so you have evidence on hand if the missed exam is ever cited against your claim.
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