My VSO or PEBLO stopped responding during my medical separation (MEB/PEB) process — who do I contact and what should I do next?

Going through a Medical Evaluation Board (MEB) and Physical Evaluation Board (PEB) is a multi-agency process, and it is common for communication from a Physical Evaluation Board Liaison Officer (PEBLO) or a Veterans Service Officer (VSO) to be inconsistent. Understanding who does what can help you know where to turn when someone goes quiet.

The PEBLO works for your branch of service, not the VA. Their job is to guide you through the MEB/PEB administrative process, help you understand your paperwork, and keep you informed of timelines and decisions. If your PEBLO stops responding, you can go up the chain by contacting the MEB/PEB office at your installation directly, asking for a supervisor or another PEBLO assigned to your case, or contacting your unit's Wounded Warrior or Soldier/Airman/Sailor for Life liaison if one exists.

What would this rating pay you? (2026 rates)

Official 2026 VA monthly compensation, including the 2.8% COLA increase.

per month ·  per year, tax-free

Dependent add-ons start at a 30% rating. Child-only and dependent-parent rates: see the full 2026 pay chart.

2026 base rates, all ratings (veteran alone)
RatingMonthly (2026, incl. 2.8% COLA)
10%$180.42
20%$356.66
30%$552.47
40%$795.84
50%$1,132.90
60%$1,435.02
70%$1,808.45
80%$2,102.15
90%$2,362.30
100%$3,938.58
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Your attorney, if privately retained or provided through a program like the Servicemembers Civil Relief Act resources or a legal assistance office, can help you understand your rights during the board process, including how to respond to findings, whether to accept or contest a rating, and how the process interacts with a future VA disability claim.

Separately, a VSO helps with your VA disability compensation claim, which is distinct from the military's own disability rating process. Many veterans are eligible to file a Benefits Delivery at Discharge (BDD) claim while still on active duty, which allows VA claims development to start before separation. If your assigned VSO is unresponsive, you are not locked into using them. You can switch to a different accredited representative at any time by filing VA Form 21-22 (Appointment of Veterans Service Organization as Claimant's Representative) with a new organization, or use VA Form 21-22a to appoint an individual attorney or agent instead. Many veterans also get help directly from a VA regional office's Veteran Service Center, from a Disabled American Veterans (DAV) office, or from a state department of veterans affairs office, all of which can pick up a stalled claim.

It is also worth requesting a copy of everything currently in your file, including your MEB/PEB paperwork and any C&P exam results, so you have your own record of where things stand rather than relying solely on others to relay information.

As a concrete next step, contact your installation's MEB/PEB office to get a status update and request a new PEBLO point of contact, and in parallel file VA Form 21-22 with a different, currently active VSO or accredited representative so your VA claim keeps moving even if military-side coordination is slow.

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Disclaimer: VetAid is not a law firm, medical practice, or Veterans Service Organization. This information is for educational purposes only and does not constitute legal, medical, or professional advice. Consult with a qualified VA-accredited attorney or your VSO representative. Veterans Crisis Line: 988 (press 1).

VetAid is a free veterans claims tool, not a VA-accredited representative — it does not file anything with VA for you, and it works alongside your accredited VSO, claims agent or attorney. About VetAid