How long does it take to get a decision after an HLR informal conference, and can a State Service Officer represent me at it?

There is no fixed, guaranteed timeframe for receiving a decision after a Higher-Level Review (HLR) informal conference. Under 38 CFR 3.2601, the HLR lane allows a veteran or representative to request an informal conference with the Decision Review Officer or higher-level reviewer assigned to the case. During that call, no new evidence is submitted — the reviewer is limited to the evidence that was already of record at the time of the prior decision, though the conversation can help clarify why certain evidence, such as a VR&E counselor's opinion, may have been overlooked or mischaracterized.

Some veterans do report getting a decision within days of the conference, especially if the case is straightforward or the error is clear-cut (for example, evidence in the file that was simply not addressed in the original rating decision). Others wait weeks or longer, because the reviewer may need to draft a new rating decision, coordinate with a rating specialist, or the regional office may simply have a backlog. VA does not publish a standard turnaround time for HLR decisions after a conference, and outcomes vary by regional office workload and complexity of the case, so it's reasonable to expect anywhere from a few days to several weeks, with no way to predict it precisely for any individual claim.

What would this rating pay you? (2026 rates)

Official 2026 VA monthly compensation, including the 2.8% COLA increase.

per month ·  per year, tax-free

Dependent add-ons start at a 30% rating. Child-only and dependent-parent rates: see the full 2026 pay chart.

2026 base rates, all ratings (veteran alone)
RatingMonthly (2026, incl. 2.8% COLA)
10%$180.42
20%$356.66
30%$552.47
40%$795.84
50%$1,132.90
60%$1,435.02
70%$1,808.45
80%$2,102.15
90%$2,362.30
100%$3,938.58
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On representation: a veteran can be represented at an HLR informal conference by anyone properly accredited for VA claims — an accredited Veterans Service Officer (VSO), a State Service Officer, a VA-accredited attorney, or a claims agent. There is no rule limiting the conference to the original VSO who has handled the case; switching to a State Service Officer, or having them sit in alongside the current VSO, is permissible as long as the proper accreditation and representation paperwork (such as VA Form 21-22 or 21-22a) is on file before the conference. Whether an SSO is genuinely more effective often comes down to that individual's specific experience with HLR conferences and TDIU evidence, not a formal difference in authority between VSOs and SSOs.

The concrete next step is to confirm which representative will attend the conference with an updated VA Form 21-22/21-22a on file before Tuesday, and to have the VR&E counselor's letter and its page/date location in the claims file ready to reference during the call.

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Disclaimer: VetAid is not a law firm, medical practice, or Veterans Service Organization. This information is for educational purposes only and does not constitute legal, medical, or professional advice. Consult with a qualified VA-accredited attorney or your VSO representative. Veterans Crisis Line: 988 (press 1).