Case Summaries and Health Conditions

The disappearance of your case summaries and health conditions from the VA portal is likely a technical glitch within the VA’s Health Data Management system and does not indicate an issue with your claim; however, you must act to preserve your record and claim. First, immediately download and save all available medical records and screenshots showing the missing data. Then, submit a statement via VA Form 21-4138 detailing this incident, citing the specific records and dates of care that are now missing, and request the VA assist in obtaining those records per its duty under 38 CFR 3.159(c). For your underlying claim, ensure your diagnosed conditions are properly linked to service, either directly (38 CFR 3.303) or as secondary, and that rating criteria are met (e.g., for mental health under 38 CFR 4.130, Diagnostic Code 9400). The principle from *DeLuca v. Brown* allows you to argue for a higher rating based on worsened symptoms during flare-ups. Your actionable next steps are: 1) Contact the VA’s White House Hotline (855-948-2311) and your VSO to report the portal issue, 2) Use the 21-4138 to formally notify the VA of the missing evidence and request its correction, and 3) Continue gathering private medical nexus letters to support your claim while the Regional Office continues evidence gathering. **This information is for educational purposes only and is not legal, medical, or claims advice; for such guidance, consult an accredited VA attorney or agent.**