The VA does offer technology support for veterans who need to attend telehealth appointments, including video visits through VA Video Connect. This can include loaning a device, such as a tablet, or helping set up an existing smartphone, computer, or internet connection so a veteran can attend appointments remotely instead of driving long distances for short visits.
The program is generally administered through each VA medical center's telehealth department, sometimes called My VA Health Connect or simply the facility's Telehealth Program. Eligibility and device availability can vary by VA medical center, since some facilities have more devices on hand than others, and priority is often given to veterans who have a documented need, such as significant travel distance, mobility limitations, or lack of reliable internet or technology at home.
Official 2026 VA monthly compensation, including the 2.8% COLA increase.
Dependent add-ons start at a 30% rating. Child-only and dependent-parent rates: see the full 2026 pay chart.
| Rating | Monthly (2026, incl. 2.8% COLA) |
|---|---|
| 10% | $180.42 |
| 20% | $356.66 |
| 30% | $552.47 |
| 40% | $795.84 |
| 50% | $1,132.90 |
| 60% | $1,435.02 |
| 70% | $1,808.45 |
| 80% | $2,102.15 |
| 90% | $2,362.30 |
| 100% | $3,938.58 |
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Analyze my claim free →To start the process, the most reliable first step is to talk directly with your mental health or medical provider's team, or the scheduling clerk for that clinic, and ask specifically about telehealth equipment or the VA Video Connect tablet loan program. You can also contact your facility's Telehealth Coordinator directly; most VA medical centers have one, and the front desk or main switchboard can connect you. Some veterans have also had success asking their social worker or case manager, particularly within mental health services, since travel burden for therapy appointments is a common trigger for this kind of accommodation.
If a device is approved, VA staff will typically walk you through setup, including installing the VA Video Connect app and testing your connection before your first virtual appointment. There is no single centralized national form to request this, since it is handled locally through the clinic and telehealth office, which is why direct communication with your provider's team is the most effective route.
If a two-hour round trip for a twenty-minute session is not medically necessary, you can also ask your provider whether all or most of your remaining sessions can simply be converted to telehealth going forward, which may resolve the issue without needing a loaned device if you already have a smartphone or computer with internet access.
The concrete next step is to call your provider's clinic or the facility's telehealth coordinator directly and ask about VA Video Connect equipment loans or converting your appointments to virtual visits.
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