VA app glitch? Can’t see prescription refill date

This is a known technical issue with the VA Health and Benefits mobile app, not a problem with your underlying prescription or benefits; your primary action is to use the My HealtheVet website for accurate refill dates until the app is patched. While this app glitch is unrelated to the adjudication of disability claims governed by regulations like **38 CFR 3.303** (establishing service connection) or **38 CFR 4.130** (rating mental disorders), it highlights the importance of maintaining your treatment records, as consistent prescription use can be relevant evidence for claims regarding chronic conditions. For your immediate issue, first ensure your app is updated to the latest version, as updates often resolve such bugs. If the problem persists, you have two actionable steps: 1) Use the full My HealtheVet website portal for all prescription management in the interim, as it is the system of record, and 2) Report the app malfunction directly to the VA’s Office of Information and Technology (OI&T) through the VA’s Digital Media Division or by using the "Send Feedback" option within the app itself, as systemic reporting is necessary for developers to prioritize a fix. Continue to document any delays in medication receipt caused by system errors, as such evidence could be relevant under principles like those in *DeLuca v. Brown* (regarding the increased severity of a disability) if a treatment delay exacerbates a service-connected condition.

*Disclaimer: This information is for educational purposes regarding VA processes and is not intended as legal, medical, or official claims advice.*