Anyone have issues with OptumServer C&P appointments being cancelled last minute?

This pattern of last-minute cancellations by OptumServe is a serious administrative failure that directly impedes your claim, and you must take immediate action to create a formal record. Under 38 CFR 3.326(c), the VA is responsible for scheduling examinations, and while contractors are used, the VA retains ultimate accountability for ensuring they are conducted. Repeated cancellations prevent the VA from obtaining the necessary evidence to decide your claim, potentially violating the duty to assist under 38 CFR 3.159. Your first actionable step is to document every cancellation with date, time, and method, then immediately contact the VA directly—not OptumServe—via a *written* statement uploaded through VA.gov, QuickSubmit, or a certified letter to the evidence intake center detailing this history; this creates a crucial record. Simultaneously, call the VA’s White House Hotline (1-855-948-2311) and your congressional representative’s veterans’ liaison to file a complaint, as these external inquiries often compel the VA to intervene with its contractor and reschedule directly at a VA facility if possible. If these delays ultimately lead to a denial, this documented pattern will be essential for an appeal arguing the VA failed in its duty to assist, citing precedent like *Vazquez-Claudio v. Shinseki*, which emphasizes the VA’s obligation to provide timely examinations.

*Disclaimer: This information is for educational purposes based on general VA procedures and is not legal or medical advice. For guidance specific to your claim, consult an accredited VA attorney or claims agent.*